University of Southampton
The University of Southampton's Alumni Relations department offers various services to support former students. Alumni can update their contact details, receive assistance with transitioning to alumni email accounts, and get help with event planning for reunions or lectures. Additionally, the department provides information on alumni benefits and services. Most queries are resolved during office hours via phone or email. Common reasons for calling include updating personal information, seeking email support, and inquiring about alumni benefits. While specific wait times are not provided, contacting during mid-morning or early afternoon may reduce wait times.
Updated 4 Nov 2025
Expected outcomes
- Update alumni contact details
- Support alumni email transition
- Assist with event planning
- Inquire about alumni benefits
- Update communication preferences
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Alumni ID
- Graduation details
- Current contact information
- Student email address
- Event details
- Contact information
Known issues
Some alumni experience confusion or delays when transitioning from student to alumni email accounts, particularly with opt-in procedures. To address this, a pilot scheme was introduced in September 2025, offering improved communication and a 28-day notice for required actions. If you encounter issues, ensure you have your graduation date and student email address handy, and contact the office for troubleshooting. For smoother service, consider calling during less busy times, such as mid-morning or early afternoon. Alternatively, many queries can be resolved via email.
