University of Southampton
The University of Southampton's Student Hub is available 24/7 to assist students with a variety of needs. This includes support for fees, financial aid, accommodation, wellbeing, disability services, career advice, and course administration. The Hub also offers dedicated mental health and wellbeing support, including crisis intervention. You can reach them via phone, email, or online chat, and in-person support is available at campus locations with digital queueing. The service is designed to be the first point of contact for students, providing comprehensive assistance across academic and personal matters.
Updated 4 Nov 2025
Expected outcomes
- Get financial support advice
- Access mental health support
- Register for courses
- Resolve accommodation issues
- Receive career guidance
- Manage disability services
- Inquire about fees
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- University login
- Query details
- Course information
- Financial documents
- Accommodation details
- Wellbeing concerns
- Disability documentation
Known issues
While there are no specific known issues reported, students may experience longer wait times during peak periods, such as the start of the academic year or exam periods. To avoid delays, consider using the online chat service, which requires a University login, or visit in-person during off-peak hours. Ensure you have all necessary information ready, such as your Student ID and details of your query, to expedite the process. If you encounter difficulties, try reaching out via email for non-urgent matters.
