University of the West of England, Frenchay Campus
The University of the West of England's Campus Security at Frenchay Campus provides essential services to ensure safety and security. Available 24/7, they respond to emergencies, threats, and suspicious activities. You can report lost or stolen access cards during Customer Service Desk hours. The security team also offers general advice on crime prevention and campus safety. Typical wait times are minimal, but during major events, response times may vary. For urgent matters, contacting the security control room directly is recommended. Reporting lost items promptly helps expedite the replacement process.
Updated 4 Nov 2025
Expected outcomes
- Respond to security emergencies
- Report suspicious activities
- Replace lost access cards
- Receive crime prevention advice
- Coordinate with local police
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of incident
- Nature of emergency
- Contact details
- Personal identification
- Details of lost item
- Time of occurrence
Known issues
Occasional delays in response times may occur during peak hours or major campus events. To mitigate this, additional staff are deployed, and escalation protocols are in place. If you experience delays, rest assured that the team is working to address your concern promptly. For lost or stolen access cards, report immediately to avoid replacement delays due to administrative backlog. Following up with the Customer Service Desk can help expedite the process. Always provide complete details to ensure a swift response.
