University of the West of England, Frenchay Campus
The University of the West of England, Frenchay Campus, Student Accommodation department offers a range of IT support services via their contact number. Students and staff can call for assistance with password resets, account access issues, software and hardware support, and IT guidance for graduating students. Common reasons for calling include login problems, software installation, and device troubleshooting. Typically, calls are handled during operating hours, and wait times may vary, especially during peak periods such as the start and end of the week. For less urgent issues, email support is available with a response time of 1-2 working days.
Updated 4 Nov 2025
Expected outcomes
- Reset UWE account password
- Resolve login problems
- Install university software
- Troubleshoot device issues
- Guide graduating students
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- UWE username
- Student/staff ID
- Personal identification
- Device details
- Student status
- Software specifics
Known issues
Callers may experience longer wait times during peak hours, particularly at the start and end of the week. It is advisable to call outside these times or use email or chat support for less urgent inquiries. Additionally, planned maintenance can cause temporary service interruptions, so checking the maintenance schedule and planning accordingly is recommended. These issues are occasional but can impact service availability, so being prepared with all necessary information can help expedite the process.
