University of the West of England, Frenchay Campus
The University of the West of England's Student Money Service at Frenchay Campus offers support for graduation-related tasks. You can inquire about ceremony dates, ticketing, gown hire, and accessibility arrangements. The service is available during operating hours, with specific booking windows for graduation attendance. Common reasons for calling include booking ceremony attendance, arranging accessibility, and purchasing graduation merchandise. Wait times can be long during peak periods like April, July, September, and November. It's advisable to call outside these times or use email for non-urgent queries. Ensure you have your student ID and booking details ready when calling.
Updated 4 Nov 2025
Expected outcomes
- Answer graduation questions
- Book ceremony attendance
- Arrange accessibility support
- Purchase graduation merchandise
- Remove name from merchandise
- Confirm ticket availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Registration number
- Booking invitation email
- Student login credentials
- Payment method
- Access needs details
Known issues
Callers often experience long wait times during peak graduation periods. To avoid delays, try contacting the service outside of April, July, September, and November. For non-urgent queries, email is a recommended alternative. Guest tickets tend to sell out quickly, so monitor official communications and book early. Eligibility for ceremonies may change due to resit results or administrative updates, so regularly check university emails and the graduation portal for the latest information. These steps can help mitigate common frustrations and ensure a smoother experience.
