Queen's Medical Centre
The Queen's Medical Centre Neurology department offers specific services via their admissions line, including enquiries about patient admissions and appointment changes or cancellations. These services are available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking admission status, understanding admission requirements, and managing appointment schedules. While typical wait times are not specified, callers may experience delays during peak hours. It is advisable to call earlier in the day to avoid long wait times.
Updated 4 Nov 2025
Expected outcomes
- Check admission status
- Understand admission requirements
- Schedule admissions
- Change appointment details
- Cancel appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient full name
- Date of birth
- NHS number
- Appointment reference
- Admission reference
- Patient details
Known issues
Callers to the Queen's Medical Centre Neurology department may occasionally experience long wait times, particularly during peak hours. To mitigate this, it is recommended to call earlier in the day. Additionally, there are instances of misdirected calls, where callers are transferred multiple times before reaching the correct department. To avoid this, clearly state that you are calling for Patient Admissions at Queen's Medical Centre. These issues are reported occasionally, and being prepared with all necessary information can help streamline the process.
