Queen's Medical Centre
Queen's Medical Centre's Paediatric Clinics can assist with various enquiries through their dedicated phone line. Common reasons for calling include obtaining directions, scheduling or confirming outpatient appointments, and receiving updates on patient status in both adult and children's wards. The service is available Monday to Friday, with specific hours for different tasks. The best times to call are early in the day to avoid long hold times, particularly on Mondays. For outpatient appointment enquiries, having your NHS number or patient details ready is essential. The hospital does not accept self-referrals, so ensure you have a referral from a GP or another department.
Updated 4 Nov 2025
Expected outcomes
- Check appointment status
- Confirm visiting hours
- Request patient updates
- Obtain directions
- Transfer to ENT Outpatients
- Contact children's ward
- Contact adult ward
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Appointment letter
- NHS number
- Ward details
- Referral letter
Known issues
Callers often experience long hold times, especially during peak hours and on Mondays. To minimize wait times, try calling early in the day or use specific extension numbers for direct access to departments. Some callers report difficulty reaching specific departments through the switchboard, so requesting direct transfers to ENT Outpatients can be helpful. Additionally, the ENT Department does not accept self-referrals, so ensure you have a valid referral from a GP or another hospital department before calling for appointments. These steps can help streamline your experience and reduce potential frustrations.
