University of Huddersfield
The University of Huddersfield's iPoint is the main student helpdesk, offering first-line support for a variety of student needs. Services include assistance with general student enquiries, official document requests, student ID card services, and graduation guidance. The iPoint is known for its friendly and professional staff, ready to address both minor and complex questions. Students can access services in person at Student Central or online via MyHud. Typical wait times may vary, but contacting during non-peak hours, such as mid-morning or early afternoon, might reduce waiting. The iPoint also provides referrals to specialist services when necessary, ensuring comprehensive support for all students.
Updated 4 Nov 2025
Expected outcomes
- Request official documents
- Replace student ID card
- Get graduation guidance
- Access MyHud support
- Seek financial support advice
- Receive careers guidance
- Obtain international student help
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Proof of identity
- Student login details
- Details of enquiry
- Bank account letter
- CV for careers help
- Financial support documents
Known issues
While there are no specific known issues reported, students may experience longer wait times during peak periods, such as the start of a new semester. To avoid delays, consider visiting or calling during mid-morning or early afternoon. For quick access to documents, use the MyHud portal to download PDFs. If you encounter difficulties, ensure you have all necessary information ready, such as your student ID and login details. For IT issues, referrals can be made through iPoint, ensuring you receive the appropriate support. Always check online resources for potential solutions before visiting in person.
