Vitality Health Limited
Vitality Health Limited offers a range of services through their contact number, including inquiries about health and life insurance policies, policy management, claims support, and quote requests. The customer service team is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. For quote requests, extended hours are available Monday to Thursday until 20:00. Common reasons for calling include policy changes, claims submissions, and obtaining new policy quotes. While wait times can vary, calling mid-morning or mid-afternoon typically results in shorter waits. Mondays and post-holiday periods are peak times, so plan accordingly.
Updated 4 Nov 2025
Expected outcomes
- Answer policy questions
- Update policy details
- Submit insurance claims
- Request insurance quotes
- Cancel or renew policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- policy number
- personal identification
- claim details
- supporting documents
- personal details
- health information
Known issues
Customers occasionally experience long wait times, particularly on Mondays and after holidays. To minimize delays, it's best to call mid-morning or mid-afternoon. Claims processing can sometimes be delayed; ensure all documentation is submitted and follow up regularly. Callers may also face challenges reaching the correct department. Clearly stating your purpose and having your policy details ready can help reduce transfers. These issues are reported occasionally, so being prepared can enhance the efficiency of your call.
