Vitality Health Limited
Vitality Health Limited's Life Insurance Claims and General Enquiries department can assist with a variety of tasks related to health insurance policies. Common reasons for calling include inquiries about policy coverage, claims processes, and account management. The department is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers may experience long wait times during peak hours, particularly on Mondays and after holidays. For a quicker response, it's advisable to call mid-morning or mid-afternoon. Calls may be recorded for quality and training purposes, so have your policy number and personal details ready for verification.
Updated 4 Nov 2025
Expected outcomes
- Check policy coverage
- Inquire about claims
- Manage account details
- Verify policy information
- Request policy updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Full name
- Date of birth
- Address
- Personal details
Known issues
Callers to Vitality Health Limited may occasionally experience long wait times, especially during peak hours such as Mondays and after holidays. To reduce wait times, try calling mid-morning or mid-afternoon. Additionally, some callers report being transferred multiple times before reaching the correct department. To avoid this, clearly state your enquiry type at the beginning of the call. Having your policy number and personal details ready can also help streamline the process. These measures can enhance your overall calling experience.
