Vitality Health Limited
Vitality Health Limited offers a range of services through their General Health Enquiries department. You can get assistance with health and life insurance policies, including claims, coverage queries, and account management. The department operates Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. For life insurance support, hours extend to 20:00 on weekdays. Common reasons for calling include managing existing policies, obtaining new quotes, and addressing general customer service inquiries. Typically, wait times can increase during peak hours, especially for claims and policy changes. To avoid long waits, consider calling during mid-morning or early afternoon.
Updated 4 Nov 2025
Expected outcomes
- Submit health insurance claim
- Request policy change
- Obtain new life insurance quote
- Inquire about coverage details
- Manage account information
- Resolve billing issues
- Report a complaint
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Medical documentation
- Account details
- Beneficiary information
- Coverage details
Known issues
Customers occasionally experience long wait times, particularly during peak hours for claims and policy changes. Vitality Health Limited is addressing this by offering callback options and adjusting staff levels. Additionally, the health insurance claims process can be complex, requiring multiple follow-ups. To improve this, an enhanced online claims portal with clearer instructions has been introduced. For a smoother experience, consider using the online portal for claims or calling during less busy times. If issues persist, ask for a callback or use the online resources available.
