Royal London Mutual Insurance Society Limited
Royal London Mutual Insurance Society Limited provides comprehensive customer service for various policy-related queries and tasks. By calling +441625718989, international customers can manage their insurance policies, make claims, update personal details, and lodge complaints. Access is available from Monday to Friday, 8 am to 6 pm UK time. It is advisable to call during mid-morning or mid-afternoon to avoid long wait times, particularly avoiding Mondays and post-holiday periods when call volumes are high. Ensure you have your policy number and identification details ready to expedite service interactions.
Updated 30 Oct 2025
Expected outcomes
- Manage insurance policies
- File insurance claims
- Update personal details
- Lodge complaints
- Resolve policy queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Complaint details
- Contact information
- Customer reference number
Known issues
Some customers experience long waits, particularly during busy times such as Mondays and after holidays. To minimize delays, calling mid-morning or mid-afternoon is recommended. Additionally, be cautious of fraudulent calls pretending to be from Royal London. Do not share personal information if unsolicited calls are received and report scams to Action Fraud. For priority responses, use specific department options if provided and have all necessary documents ready before calling.
