Royal London Mutual Insurance Society Limited
The Royal London Mutual Insurance Society Limited claims department can help with managing existing policies, making claims for insurance or funeral plans, and updating personal or policy details. They also accept complaints related to their services. Customer service is reachable by phone from Monday to Friday between 08:00 and 18:00, and on Saturdays from 09:00 to 13:00. While specific wait times may vary, it is advisable to call mid-morning or early afternoon to avoid peak hours. Online forms are available for certain queries, which may offer a quicker response time without phone wait times.
Updated 30 Oct 2025
Expected outcomes
- Manage existing policy
- Make a claim
- Update personal details
- File a complaint
- Track lost policy
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- New personal details
- Complaint details
- Previous policy details
Known issues
Customers occasionally receive fraudulent scam calls impersonating Royal London, claiming to offer free reviews and then asking for personal information. To protect yourself, remember that Royal London will not contact you for personal information without prior engagement. If you suspect a scam, report it immediately to Action Fraud and consult the FCA guidance. For legitimate queries, using online forms can often expedite responses and help avoid potential phone scams. Always double-check the contact number and ensure you are speaking directly with Royal London representatives.
