Royal London Mutual Insurance Society Limited
Royal London Mutual Insurance Society Limited's Customer Service department is available to assist with policy and investment enquiries, as well as complaint handling. You can inquire about existing investment and insurance policies, including balances and transactions, or get support for investment products like fund information and performance updates. They also handle complaints related to policies or customer service. The service operates Monday to Friday, from 08:00 to 18:00. Callers often experience long wait times during peak hours, especially around policy renewal periods. It is advisable to call early in the day for quicker service.
Updated 4 Nov 2025
Expected outcomes
- Answer policy questions
- Provide investment updates
- Process complaints
- Verify account balances
- Update personal details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Investment account details
- Description of complaint
- Supporting documents
- Reference numbers
Known issues
Customers sometimes face long wait times, particularly during peak hours and policy renewal periods. To avoid delays, try calling early in the day or use online forms for non-urgent queries. Additionally, misdirected calls can occur, leading to multiple transfers. To minimize this, clearly state the nature of your enquiry and have your policy details ready. These steps can help ensure you reach the correct department promptly.
