Royal London Mutual Insurance Society Limited
Royal London Mutual Insurance Society Limited Employer Services is available for general enquiries about insurance policies, pensions, and investments. Customers can call Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. The service includes updating personal details, making claims, and submitting complaints. Common reasons for calling include checking policy details, making claims, or lodging a complaint. While specific wait times vary, it is advised to avoid calling on Mondays and just after holidays due to higher call volumes. Mid-morning and mid-afternoon are typically the best times to reach an advisor quickly.
Updated 30 Oct 2025
Expected outcomes
- Check policy details
- Update personal information
- Make an insurance claim
- Submit complaint
- Inquire about pensions
- Investigate investment options
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- Complaint details
- Investment documents
- Pension information
Known issues
Some customers experience long wait times during peak hours, particularly on Mondays and after holidays. To reduce wait times, try calling mid-morning or mid-afternoon. Additionally, there have been reports of fraudulent calls claiming to be from Royal London. Customers should verify the identity of the caller and report any suspicious activity to Action Fraud immediately. It is best to be prepared with all necessary documentation to streamline the process and ensure a quicker resolution to your inquiry.
