Vanquis Bank Limited
Vanquis Bank Limited offers a range of services via their customer service line, including assistance with account queries, card activation, complaints, and product information for credit cards, loans, savings, and online banking. Card activation is available 24/7, while general customer service operates Monday to Friday from 08:30 to 19:00 and Saturday from 09:00 to 16:00. Customers often call to activate new cards, inquire about account details, or resolve issues with their banking products. Typical wait times can be long during peak hours, so calling during off-peak times is recommended. No live chat is available, but a virtual assistant can help with frequently asked questions.
Updated 4 Nov 2025
Expected outcomes
- Activate new card
- Inquire about account details
- Submit a complaint
- Request product information
- Resolve online banking issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Card number
- Description of complaint
- Loan agreement
- Savings account number
Known issues
Customers frequently experience long wait times when calling Vanquis Bank, especially during peak hours. To avoid this, try calling during off-peak times or use the virtual assistant for basic queries. There is no general email support, so phone or regular mail are the primary contact methods. Additionally, operating hours may vary during holidays, so it's advisable to check the website or call ahead for the latest schedule. These issues can lead to frustration, but being prepared with all necessary information can help expedite the process.
