Vanquis Bank Limited
Vanquis Bank Limited offers card activation services through their dedicated phone line and online banking portal. Customers typically call to activate new credit cards, which requires providing specific personal details. While online activation is generally faster, phone support is available for those who encounter issues online. Common reasons for calling include activation failures or needing assistance with the process. Wait times can be long during peak hours, so calling during off-peak times is advisable. The best times to call are typically early morning or late afternoon to avoid long hold times.
Updated 4 Nov 2025
Expected outcomes
- Activate new credit card
- Resolve activation issues
- Verify personal details
- Receive activation confirmation
- Get assistance with online portal
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Card number (last six digits)
- Date of birth
- First character of first name
- Full last name
- Phone access
- Internet connection
Known issues
Customers occasionally experience activation failures with error messages when using the online portal. In such cases, retrying online or contacting customer service by phone for manual activation is recommended. Additionally, long hold times are frequently reported when calling customer service. To mitigate this, try calling during off-peak hours or use the online activation method. Ensuring all personal details are entered accurately can help prevent issues and expedite the activation process.
