Vanquis Bank Limited
Vanquis Bank Limited provides a dedicated line for reporting lost or stolen cards, available 24/7, especially useful for international callers. This service ensures immediate card blocking and replacement to protect against unauthorized transactions. Callers should be prepared for identity verification, which is mandatory before any action is taken. While the service is always available, international callers may experience longer wait times. To minimize delays, it's advisable to call early in the morning or outside peak hours such as lunch times and weekends.
Updated 4 Nov 2025
Expected outcomes
- Report lost card internationally
- Block stolen card immediately
- Request card replacement
- Verify cardholder identity
- Receive confirmation of action
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Date of birth
- Address
- Card number
- Account information
- Security information
Known issues
Customers frequently experience long wait times, particularly during peak hours and weekends. To reduce waiting, it's recommended to call early in the morning or outside lunch hours. Additionally, some callers report being disconnected before reaching an agent. If this occurs, it's best to call back immediately or try at a different time. These issues highlight the importance of patience and persistence when contacting the lost or stolen card department.
