Vanquis Bank Limited
Vanquis Bank Limited's complaints department can be reached at +443300993129 for submitting complaints about their products or services. The line operates Monday to Friday from 08:30 to 19:00, and Saturday from 09:00 to 16:00. Common reasons for calling include reporting issues with bank services, seeking resolutions, and escalating unresolved complaints. Wait times can be long, particularly on Mondays and during lunch hours, so calling mid-afternoon might result in faster service. Ensure you have your account details and a clear description of your complaint ready before calling.
Updated 4 Nov 2025
Expected outcomes
- Submit a complaint
- Request complaint escalation
- Obtain complaint reference
- Verify complaint status
- Speak to a supervisor
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Description of complaint
- Desired resolution
- Pen and paper
- Call reference number
Known issues
Customers frequently experience long wait times when calling Vanquis Bank's complaints line, especially during peak hours such as Mondays and lunch times. To avoid these delays, try calling mid-afternoon. If you encounter difficulty escalating your complaint, request escalation early in the call and document all interactions. Having your account details and a clear description of your complaint ready can facilitate a smoother process. If the issue remains unresolved, consider following up in writing for a more formal record.
