Vanquis Bank Limited
Vanquis Bank Limited's Customer Service provides telephone banking services where you can manage accounts, check balances, transfer funds, and handle various banking queries. This service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include resolving questions about products, services, fees, and account management. Customers have reported occasional long wait times, especially during peak hours and after holidays. For quicker service, it's advisable to call early in the day. No live chat is available, but postal mail is accepted for formal complaints.
Updated 4 Nov 2025
Expected outcomes
- Manage account details
- Check account balances
- Transfer funds
- Resolve product queries
- Inquire about fees
- Handle account management
- Verify account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal ID details
- Date of birth
- Address
- Relevant product info
- Security questions
Known issues
Customers occasionally experience long wait times during peak hours and after holidays. To minimize wait times, it is recommended to call early in the day or outside peak periods. Additionally, Vanquis Bank does not offer general customer support via email, so phone and postal mail are the primary contact methods. Having your account details ready can expedite the process. For formal complaints, postal mail is accepted. Being prepared with all necessary information can help ensure a smoother call experience.
