American Express Services Europe Limited
American Express Services Europe Limited offers specialized support for business travel claims through their Business Travel Claims department. Callers can report and process claims related to business travel accidents and inconveniences such as delays or lost luggage. Phone support is available during business hours, with 24/7 assistance for emergencies. It's advisable to have all necessary documentation ready before calling. Some users experience long wait times, particularly during peak travel seasons, so calling during non-peak hours is recommended. Claims may require follow-up via email or post.
Updated 4 Nov 2025
Expected outcomes
- Report travel accident claim
- Process inconvenience claim
- Submit supporting documents
- Follow up on claim status
- Request emergency assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- American Express card number
- Records of Charge
- Travel receipts
- Incident details
- Proof of travel
- Supporting documentation
Known issues
Callers may encounter long wait times, especially during peak travel seasons or major disruptions. To mitigate this, try calling during non-peak hours or consider using online claims options. Additionally, ensure all necessary documentation, such as proof of travel and receipts, is complete and ready at the first point of contact to avoid delays. Claims processing may require follow-up via email or post, so be prepared for additional steps after the initial call.
