American Express Services Europe Limited
American Express Services Europe Limited provides a dedicated Emergency Business Travel Service for urgent support to business travelers. This service is available 24/7, 365 days a year, offering assistance with travel bookings, itinerary changes, and emergency help. Common reasons for calling include unexpected travel disruptions, urgent itinerary modifications, and emergency assistance while traveling. While specific wait times are not provided, callers may experience longer hold times during peak travel disruption periods. It is recommended to have your American Express card number and any relevant supporting documentation ready before calling to expedite the process.
Updated 4 Nov 2025
Expected outcomes
- Book emergency travel
- Change travel itinerary
- Request emergency assistance
- Submit travel claims
- Follow up on claim status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- American Express card number
- Personal identification
- Travel itinerary details
- Supporting documents
- Incident details
- Records of charge
Known issues
Callers occasionally experience long wait times during peak travel disruptions. To address this, an automated callback option and escalation to supervisors are available if wait times exceed a certain threshold. Additionally, customers may be asked repeatedly for supporting documents during claims or itinerary changes. To mitigate this, clearer upfront instructions and a checklist are provided during the initial call. Having all necessary documents ready can help streamline the process and reduce the need for repeated requests.
