American Express Services Europe Limited
American Express Services Europe Limited's Global Assist department provides 24/7 support for cardmembers traveling abroad. Services include emergency travel assistance, lost or stolen card support, emergency cash wire services, and medical and legal referrals. These services are available to cardmembers whose accounts are in good standing and who are traveling outside their home country. Common reasons for calling include needing emergency cash, reporting a lost card, or requiring medical or legal referrals. While wait times are typically short due to the 24/7 availability, calling during off-peak hours may further reduce wait times. Ensure you have your card details and personal identification ready when calling.
Updated 4 Nov 2025
Expected outcomes
- Receive emergency travel assistance
- Report lost or stolen card
- Request emergency cash wire
- Obtain medical referrals
- Get legal referrals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- American Express card number
- Proof of identity
- Travel itinerary
- Nature of emergency
- Available credit
- Hotel details
Known issues
Some cardmembers face eligibility restrictions, as services may only be available to those traveling over 100 miles from their home country or with a U.S. billing address. Verify your eligibility before calling. Additionally, be aware that third-party service costs, such as medical or legal fees, are the cardmember's responsibility. Clarify any potential charges with the hotline before accepting services. Assistance may also be restricted in certain countries due to sanctions or local laws, so check destination eligibility before traveling to places like Cuba, Iran, or North Korea.
