American Express Services Europe Limited
American Express Services Europe Limited offers a dedicated helpline for reporting lost or stolen Travellers Cheques. This service is available 24/7, ensuring customers can access assistance at any time. Common reasons for calling include reporting a loss or theft and seeking guidance on claim processing. While specific wait times are not provided, callers may experience longer hold times during peak travel seasons or global events. It is advisable to call during off-peak hours to potentially reduce wait times. Having all necessary documentation ready can expedite the process and help avoid verification delays.
Updated 4 Nov 2025
Expected outcomes
- Report lost Travellers Cheques
- Resolve stolen cheque issues
- Verify cheque ownership
- Process claim forms
- Receive replacement instructions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Cheque serial numbers
- Personal identification
- Details of loss/theft
- Full name
- Contact details
- Proof of purchase
Known issues
Customers occasionally face long wait times, particularly during peak travel periods or global events. To mitigate this, it is recommended to call during off-peak hours. Verification delays can occur if documentation is incomplete, so having all relevant information ready before calling is crucial. This includes cheque serial numbers, personal identification, and details of the loss or theft. By preparing these documents in advance, callers can help ensure a smoother and more efficient resolution process.
