University of Surrey
The University of Surrey's Accommodation Department provides assistance with various accommodation-related queries. You can inquire about accommodation options, application processes, and policies. The department also supports booking and application processes, and addresses maintenance or facilities issues. They are available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers may experience longer wait times during peak periods, such as near application deadlines. For emergencies, contact campus security. It's advisable to call outside peak hours for a quicker response.
Updated 4 Nov 2025
Expected outcomes
- Inquire about accommodation options
- Assist with booking applications
- Report maintenance issues
- Check application deadlines
- Confirm eligibility for accommodation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Application reference
- Room number
- Accommodation preferences
- Description of issue
- Applicant information
Known issues
Callers to the University of Surrey's Accommodation Department may occasionally face long wait times, particularly during peak periods such as accommodation application deadlines. To avoid delays, consider calling outside peak hours or using email for non-urgent queries. If you experience extended wait times, it's recommended to remain patient or try alternative contact methods. For urgent issues, ensure you have all necessary information ready, such as your student ID or room number, to expedite the process.
