University of Surrey
The University of Surrey Library offers a range of services accessible via phone at +44 1483 689235. You can inquire about library services, manage borrowing and loans, receive research support, and access disability and neurodiversity services. The library is open 24 hours during the semester, providing ample opportunity for assistance. However, during peak exam periods, phone response times may be slower. For non-urgent matters, email is recommended. Best times to call are typically during daytime hours to avoid delays.
Updated 4 Nov 2025
Expected outcomes
- Inquire about library services
- Manage book loans
- Receive research support
- Access disability services
- Book special collections access
- Request academic guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- University ID
- Library card
- Student/staff ID
- Research topic details
- Advance booking confirmation
- Nature of enquiry
Known issues
Occasional delays in phone response may occur, especially during peak exam periods or late at night. To mitigate this, try calling during daytime hours when the library is less busy. Alternatively, for non-urgent inquiries, consider using email, which may provide a faster response. If you experience delays, ensure you have all necessary information ready, such as your University ID or library card, to expedite the process once connected.
