University of Surrey
The University of Surrey's Student Services department provides essential support for current students, covering areas such as academic advice, accommodation queries, wellbeing support, and career guidance. Students can access these services through the MySurrey Hive in person or via the MySurrey Help portal online. While wait times can vary, visiting in person during off-peak hours may reduce waiting. For urgent matters, it is advisable to use the MySurrey Help portal for quicker responses. The department is equipped to handle a variety of student needs efficiently, ensuring students receive the necessary support for their university experience.
Updated 4 Nov 2025
Expected outcomes
- Get academic advice
- Resolve accommodation queries
- Access wellbeing support
- Receive career guidance
- Use MySurrey Help portal
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- University login
- Details of enquiry
- Relevant documents
- Contact information
- Appointment confirmation
Known issues
While there are no specific issues reported, students often find it beneficial to visit the MySurrey Hive during less busy times to avoid long waits. Utilizing the MySurrey Help portal can also expedite responses for urgent queries. It is important to have your student ID or university login ready, as some services require authentication. For complex issues, be prepared to provide detailed information to ensure accurate assistance. If experiencing delays, consider checking online resources or FAQs for immediate guidance.
