University of Surrey
The University of Surrey's International Student Office provides essential services for prospective and current international students. You can inquire about admissions, visa and immigration advice, and application support. Common reasons for calling include checking application status, understanding visa requirements, and learning about campus life. The office operates Monday to Friday during standard business hours, with limited service on Saturdays. It's recommended to call during mid-morning or early afternoon to avoid peak times. For urgent matters, phone or live chat is preferred over email due to occasional delays in response during peak admissions periods.
Updated 4 Nov 2025
Expected outcomes
- Check application status
- Get visa advice
- Submit application documents
- Inquire about campus life
- Request support services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Application number
- Passport details
- Personal identification
- Date of birth
- Student status
Known issues
Some users experience delayed responses during peak admissions periods, particularly when using email. To address this, it's advisable to use phone or live chat for urgent queries. The office is typically busier at the start and end of the week, so calling mid-week may result in shorter wait times. If you encounter a delay, ensure you have all necessary information ready to expedite the process once connected. Additionally, consider checking the university's website for answers to common questions before calling.
